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Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global
support solution and reduced their average support call from 2.5 hour to less than 20 minutes and now perform 80% of their work online, remotely...
Fiber Optic Leader Sheds Light on WAN Data Protection Challenges by Silver Peak
california and Texas, cutting a 2 hour replication to less than 15 minutes. Finisar has also dramatically improved its overall WAN bandwidth utilization. It...
Unlocking the Secret World of White Listing: Insight for Enterprise Email Marketers by Silverpop Systems Inc.
and increasing allowable per-hour and/or per-send volumes, over non-white-listed senders. It dramatically improves the chances that messages will be...
What's New in BlackBerry® Enterprise Server v4.1 with Service Pack 5 for Microsoft® Exchange by BlackBerry
email search and download ▪ Free/busy lookup ▪ Native file email attachment download ▪ Remote "calendar reconcile" command ▪ Support for attachments in...
5 Strategies for Going Green: Easy IT Strategies That save Money & Help the Environment by Cisco Systems, Inc.
Smart information technology (IT) practices can reduce the environmental impact of conducting business, and help...
Face-Off Home users: a public health problem? by Information Security Magazine
Point To the average home user, security is an intractable problem. Microsoft has made great strides improving the security of its...
IDC White Paper: Achieving Business Value and Gaining ROI with CA' s EITM Software for Optimizing IT Infrastructures by CA
of CA EITM software has resulted in average total benefits of $85,333 per 100 users on a normalized basis. The payback period averaged a short 8.6 months, and the ROI...
WANJet in Data Replication Environments by F5 Networks
carry up to ten times more traffic, on average, and move data up to ten times faster. The distributed nature and high performance requirements of modern data...
GFI EndPointSecurity by GFI Software Ltd.
plug in a USB stick the size of the average keychain and take in/out over 32 GB of data. This poses a tremendous threat: Users can take confidential data or they can...
IP Phone Applications Provide a Recipe for Success - An Article from IQ Magazine by Cisco Systems, Inc.
his 18 restaurants was grossing an average of $14,646 per week. White routinely joins his employees on the sandwich lines and takes pride in knowing all of his...
Orion Network Performance Monitor by SolarWinds, Inc.
can be installed in less than an hour and immediately starts collecting data to increase network productivity! Download size: 100 MB Terms of Trial License...
7 Requirements of Data Loss Prevention by Symantec Corporation
that incur losses. With the average cost of a single internal data breach estimated at $14 million, companies are looking beyond protecting network...
Case Study: Children’s Memorial Hospital by ABS Associates, Inc.
and cut the figures for monthly average abandoned calls and open tickets in half. Children’s Memorial engaged ABS to provide a variety of consulting services...
Cisco IPC Cost Savings Calculator by Cisco Systems, Inc.
This tool will estimste your current voice costs based on industry averages in a traditional PBX environment. This...
Why One Virus Engine Is Not Enough by GFI Software Ltd.
at mail server level decreases the average response time. This white paper explains the importance of response time, shows the response time differences between...
Websense Messaging Security Solutions by Websense, Inc.
technologies, including zero-hour scanning, for integrated protection against all virus threats, even before they become known and catalogued. ▪ Powerful...
Three Improvements You Can Make Right Now to Enhance Your Customers' Experience by Cisco Systems, Inc.
This document explains the three steps you can take to help ensure a positive Web experience for your customers. This...
A Healthy Dose of Remote Access for Healthcare Organizations by Citrix Online - GotoMyPC
jobs from virtually anywhere, at any hour of the day, thanks to remote-access technology. To learn more about this growing trend, Citrix Online recently cond… More...
Emergency Response Warehouse Management System by Integrated Warehouse Solutions
Effective emergency response planning should be based on the premise that all assumptions of the plan have failed...
Why Your URL Filter, Firewall, and Desktop Antivirus are all Failing You by Aladdin Knowledge Systems
to examine, detect, and mitigate zero-hour malware before it can infect the enterprise...
Server virtualization: Threats and countermeasures by Apani
to make sound decisions. In this hour-long webcast, we'll take you behind the scenes in virtualization security research so you can see what challenges the...
Data Drain by Information Security Magazine
or legal requirements. Yet the average organization typically has little idea of where its sensitive data is, never mind how it's really being used. Over the...
Meeting the Challenges Affecting Data Replication Performance and Reliability by F5 Networks
at any given time, rather than the average volume, leaving a lot of bandwidth unused. In addition, businesses expect tighter and tighter RPO and RTO, which puts a...
The Alarming Shift in Cybercrime: How Organized Attacks Now Target Your Wallet by Blue Coat
example, according to the the FBI, an average of over one million computers per year are currently being hijacked by botnets. While the number of widespread, damage...
Ponemon Study: 2007 Cost of a Data Breach by Symantec Corporation
financial services compared to an average breach. • Encryption and data loss prevention solutions top the list of most-frequently named post-breach technology...
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I think that open source products are very much worthwhile -- not just because they are sometimes free of charge, but also... More...

This column originally appeared on SearchSMB.com. For more IT articles and tips specific to small and midsized... More...