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Best Practices for Home Agents by Avaya Inc.
running if disaster strikes. A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily...
GFI Network Server Monitor by GFI Software Ltd.
easy to deploy – no client component/agent. Monitors terminal servers by actually logging in GFI Network Server Monitor can check the status of a terminal server...
PatchLink Vulnerability Management Solution by Lumension Security
assets using both network and agent-based scans • In-depth assessment and prioritization of all vulnerabilities • Automatic deployment of agents and...
Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex
been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. This paper examines how...
Emergency Response Warehouse Management System by Integrated Warehouse Solutions
Effective emergency response planning should be based on the premise that all assumptions of the plan have failed...
GFI EndPointSecurity by GFI Software Ltd.
GFI EndPointSecurity allows administrators to actively manage user access and log the activity of media players...
Endpoint Security: Single agent security delivering total protection by Check Point Software Technologies Ltd.
security unified into a single agent with central control. This is the right strategy, but ensuring its success requires implementation of all controls...
Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys
years, harnessing the power of agent performance management technologies and realtime data delivery. The result is a hybrid that enables managers and...
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys
integrated self-service, agent-assisted service, targeted marketing, callback, and proactive contact, companies can deliver on their brand promise...
Customer Interaction Analytics: Quality of Care on the Critical Path by Genesys
measured activity in ACDs, IVRs and agent workstations with overall business objectives, including customer satisfaction and retention, increased sales...
BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers by BlackBerry
Insurance companies struggle to keep up with their customers' demands for real-time business processes. Learn how to...
Cisco 2800 Series by Cisco Systems, Inc.
The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to...
Beyond the Internet: Building Multiplatform P2P Communities by Recursion Software, Inc.
regardless of platform or OS. Agent-based intelligent middleware can enable collaborative device communities that communicate in real-time and push...
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
recommendations for increasing agent productivity and end-user satisfaction...
Data Security with the LiveVault® Solution by Iron Mountain Digital
For example, the LiveVault Agent encrypts all data before transferring it from the customer’s servers. All data remains encrypted at the Iron Mountain...
Enterprise Security Reporter® for SQL Server, Version 3.62 by ScriptLogic Corporation
Reporter™ platform features agent-less, fast, comprehensive discovery and reporting solutions for file security, group memberships, Active Directory...
The Next Generation of Web Conferencing by Adobe Systems, Inc.
This white paper explores the ability to have a more productive and engaging web conferencing experience-while...
Remotely Manage Wired and Wireless PCs from the Same IT Console by Intel Corporation
In this whitepaper learn about the latest notebook and desktop PCs with IntelvPro technology. It builds on proven...
CA eHealth® Simplifies Performance Management by CA
CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third...
Fact or Fiction: Debunking the Top 5 Misconceptions about Vulnerability Management by Lumension Security
This whitepaper addresses the most common myths perceived about vulnerability management. Understanding the...
Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
security services, advanced networking services, and powerful remote management capabilities in a compact, all-in-one security solution. Enterprise-Class...
Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.
The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af...
GFI EventsManager by GFI Software Ltd.
GFI EventsManager is an award-winning events monitoring, management and archiving solution, that supports a wide...
Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.
agility for today’s business networking needs and scalability for the needs of tomorrow. Cisco Catalyst Switches Delivering the features required to offer...
Networking Basics: What You Need to Know by Cisco Systems, Inc.
When looking at networking basics, understanding the way a network operates is the first step to understanding routing and switching. Read this...
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