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GFI Network Server Monitor by GFI Software Ltd.
easy to deploy – no client component/agent. Monitors terminal servers by actually logging in GFI Network Server Monitor can check the status of a terminal server...
Best Practices for Home Agents by Avaya Inc.
running if disaster strikes. A home agent is a contact center agent who works solely from home. The best practices described in this paper do not necessarily...
The Next Generation of Web Conferencing by Adobe Systems, Inc.
communications via email, mail or phone relating to Adobe and its affiliates' products and services including product releases, product upgrades...
PatchLink Vulnerability Management Solution by Lumension Security
Management Solution Target User: IT Administrators/Managers IT Problem: Lumension's Vulnerability Management Solution Simplifies Control of the...
Emergency Response Warehouse Management System by Integrated Warehouse Solutions
assist and to not overwhelm the end user; and -- we hope -- to see very limited usage...
Endpoint Security: Single agent security delivering total protection by Check Point Software Technologies Ltd.
security unified into a single agent with central control. This is the right strategy, but ensuring its success requires implementation of all controls...
Cisco PIX 506E Security Appliance by Cisco Systems, Inc.
security services, advanced networking services, and powerful remote management capabilities in a compact, all-in-one security solution. Enterprise-Class...
Performance Solution for Document Distribution by F5 Networks
s enterprises, offering enhanced user productivity, lower costs, and greater overall efficiencies. But the rush to the web has brought to light all new...
DEMO: Enterprise Security Reporter® for SQL Server, Version 3.62 by ScriptLogic Corporation
Reporter™ platform features agent-less, fast, comprehensive discovery and reporting solutions for file security, group memberships, Active Directory...
Secure Network Gateway by Momentum Systems
that requires no coding by the end user. Once the file and its profile have been matched, the Secure Network Gateway manages the completion of each selected...
Sawmill Universal Log Analyzer Version 7.2.15 by Flowerfire, Inc.
provides Web Server analysis, Mail Server analysis, Security Monitoring and Management and more. Try our free trial. Product Type: Log Analysis Software...
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
recommendations for increasing agent productivity and end-user satisfaction...
GFI EndPointSecurity by GFI Software Ltd.
administrators to actively manage user access and log the activity of media players, including iPod, Creative Zen and others. Control entry and exit of data via...
Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex
been able to significantly improve agent performance while reducing cost by using Agent Power Planning and Scheduling from Desk flex. This paper examines how...
Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc.
by creating a solution where the user has a single inbound number and a single outbound identity. Cell phone minutes can be reduced by offering the user...
Beyond the Internet: Building Multiplatform P2P Communities by Recursion Software, Inc.
regardless of platform or OS. Agent-based intelligent middleware can enable collaborative device communities that communicate in real-time and push...
CA eHealth® Simplifies Performance Management by CA
CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third...
Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement? by Genesys
years, harnessing the power of agent performance management technologies and realtime data delivery. The result is a hybrid that enables managers and...
The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys
integrated self-service, agent-assisted service, targeted marketing, callback, and proactive contact, companies can deliver on their brand promise...
Customer Interaction Analytics: Quality of Care on the Critical Path by Genesys
measured activity in ACDs, IVRs and agent workstations with overall business objectives, including customer satisfaction and retention, increased sales...
BlackBerry for Insurance - Solutions for Agents, Brokers and Insurers by BlackBerry
Insurance companies struggle to keep up with their customers' demands for real-time business processes. Learn how to...
Data Security with the LiveVault® Solution by Iron Mountain Digital
For example, the LiveVault Agent encrypts all data before transferring it from the customer’s servers. All data remains encrypted at the Iron Mountain...
GFI EventsManager by GFI Software Ltd.
GFI EventsManager is an award-winning events monitoring, management and archiving solution, that supports a wide...
Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates, Inc.
quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will...
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