Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services
by Citrix Online - GotoAssist

> View this Webcast now

Published on: 07/01/2008
Type of content: Webcast
Format: Adobe Acrobat (.pdf)
Price: FREE

Overview
The IT help desk is the guardian of day-to-day business productivity and, more importantly, the front door to your IT organization. However, a Forrester survey reveals that only 53% of technology users at U.S. companies are satisfied with the support services they receive.


View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.


Key reasons to watch:



  • Discover strategies that every IT help desk should practice for improved IT service delivery.

  • Learn how to improve internal customer satisfaction levels and overall IT perception.

  • Receive service and support technology recommendations for increasing agent productivity and end-user satisfaction.

> View this Webcast now

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